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FREE DELIVERY within 100 miles of New Haven, CT | VIEW DETAILS

Returns and Refunds

STANDARD RETURNS:
All sales are final after purchase. We can exchange an item for equal or lesser value. 

SLATE POOL TABLES:
All sales are final on slate pool tables. If cancelled before it ships there's a 10% restocking fee.

Please measure carefully! All buyers are responsible for taking measurements and fitment of their item before purchasing. If we arrive with your delivery and the table doesn't fit, there is a 10% restocking fee. However, you will not be charged the 10% if you purchase another table from Coastal Pool and Game Room. 

GAME TABLES:
If game tables are assembled there is a strict NO return policy. We will exchange game table or arcade for store credit or an item of equal or lesser value minus a $499 pick up fee, if installed by CPGR.

Billiard Cloth Accessory kits and game room items under $500*: There is a $7.50 restocking fee on all opened, unused cloth (Please check that all rail fabric is there and there aren’t any stains, rips or cuts.)

Any items assembled by the purchaser can not be returned or exchanged.

CLOTH RETURN/RESTOCKING DISCLAIMERS
  • If a cloth is returned in unopened/new condition due to customer ordering wrong size or color, a $7.50 restocking fee will be charged. 
  • Each piece of cloth is inspected for flaws prior to shipping but we are not responsible for variations in final product.
  • Buyer is responsible for return shipping.

SEND TO:
Coastal Pool and Game Room
120 Boston Post Road 
Milford, CT 06460

Please tell us why you are returning the item. Refunds will be given within 10 days of receipt of item.

SHIPPING POLICY:

  • FREE SHIPPING! We offer free shipping on all our game tables, within 200 miles of our Milford, CT pool table showroom. We recommend our white glove installation and setup for optimal game performance. 
  • $599 for white glove installation and setup on all professional pool tables, slate pool tables and shuffleboards
  • $299-399 for white glove installation and set up on game tables, poker tables, video arcade, ping pong, foosball and air hockey tables. 
  • USPS Priority Shipping on game room accessories.
  • More than 200 miles? Contact Us

We strive to offer the best shipping rates and customer service in the billiard business. We are specialists and will guide you through the buying process. Call us today (203) 283-5072

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